Rescheduling and Cancellation Policy:
Any offerings booked with Wilderness Within require a 30% non-refundable deposit upfront.
If something comes up & you want to reschedule your booking 60+ days prior to the start date of journey/day of workshop we could arrange a transfer to a future date for the full cost.
If you want to cancel your booking 60+ days prior to the start date of journey/day of workshop you can request a refund minus 30% non-refundable deposit.
30+ days before the start date of journey/day of workshop you can reschedule your booking to a future date minus 30% non-refundable deposit.
If you want to cancel your booking 30+ days before the start date/day of our workshop you can request a refund minus the 30% non-refundable deposit.
If cancellation or rescheduling is requested within 30 days of the start date of our journey/ day of our workshop we can open up our bookings again & try to get someone in to cover your spot. If someone books in & covers your spot you can receive a refund minus your 30% deposit. If your spot is not covered by another person, you will receive no refund.
The transfer of a booking to another individual is possible at any time for no cost (e.g. you cannot make it to the event, but your friend takes your place & comes instead of you).
We have created this policy to support our small business. Many hours of preparation are put into each of our offerings & many aspects of our offerings are booked/ordered/hired & paid for weeks & months in advance. Please keep this in mind & thank you for your understanding. Please contact us with any questions you may have.
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Requirements Prior to Canoe Journeys and Forest Immersions:
It is a requirement for everyone who comes on a canoe journey or forest immersion with Wilderness Within to hold current ambulance cover. If you live in Victoria you can sign up with ambulance victoria for $50 a year, if you live interstate please inquire and obtain your states cover.
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We highly encourage individiuals to aquire their own personal travel insurance for our programs, especially our Takyana/Tarkine Forest Immersion to have the peace of mind if you have any issues with your flights in and out of Launceston.
At least 2 Weeks prior to attending any Canoe Journeys/Forest immersions with Wilderness Within you must send us your completed & signed waiver form.
You must also submit the medical & dietary form we send out with 100% honesty & send at least 2 weeks prior.
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We can absolutely cater for your dietary requirements & support you with any medical conditions you may have, it is really important that we know about them prior to the journey/immersion so please fill out the medical form with complete honesty, If you have any known allergies, special dietary requirements or other unique medical conditions we may reach out with a phone call so we can discus & understand how we can best support you personally on our journey/immersion.
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It is each individual's responsibility to bring all of the items on the packing list we send out, if you cannot gather all of the items required, please contact us & we can support you by offerings suggestions of where to acquire gear or we could possibly loan you some items.
